Testimonials
Interview with Mrs Ann Robe, a patient from Great Britain:
Throughout
history, the British have proven to be brave explorers, but discovering tea in
"I was extremely anxious about making my
decision to go abroad and undertake dental treatment. What if it all went
wrong? Would I be able to explain clearly what I needed? Would there be lots of
hidden charges?"
I attended Dentaprime in Nov. 06. I had some veneers and stage one of an implant. The service was fantastic and extremely professional. On returning home I had a problem with one of the veneers (it slightly discoloured). I notified Dentaprime and was assured on my return for final crown to the implant that the veneer would be replaced. Indeed it was and the final job was most impressive. The girl in charge took great care and patience to match the colour. It was very interesting as they let me watch the process in the lab. I can only give utmost praise for the attention to detail and professionalism of all the staff.
Yours, Mary Flood
I cannot praise the service I received highly enough. From the moment I first contacted Dentaprime I was treated as an individual, with individual needs. The 'personal' approach beginning with yourself certainly helped me make up my mind about having the treatment through Dentaprime.
From my initial consultation at the clinic I knew I had made the right choice. The staff were excellent and put me at ease straight away. There was no 'hard sell' during the consultation, they listened to what I wanted and made suggestions based on their knowledge and experience.
Although not all the Doctors could speak English, there was always somebody on hand to translate so I was kept fully informed at all times during the treatment.
The facilities are exactly as described on the website with modern equipment and a friendly atmosphere. The emphasis placed on cleanliness and hygeine was first class. I know that perhaps other visitors from the UK may be apprehensive about going abroad for treatment but I can assure them that they will not find higher standards anywhere in the World than at Dentaprime.
I only encountered one problem during my stay... and that was with my bank. Many UK banks put a block on large transactions originating from abroad as a fraud prevention measure. I would urge all UK visitors to contact their bank prior to travelling to ensure that the payment will be honoured. In my case I had to ask the bank to remove the fraud prevention measures temporarily, but it still resulted in a day's delay in receiving the treatment.
As for my treatment... I had 5 crowns, 2 bridges and preparation work for 3 implants. I am delighted with the results, very, very happy. My confidence has been boosted and I am no longer ashamed to smile. In fact, I haven't stopped smiling since I landed back in the UK.
I will be returning to Bulgaria to complete my treatment in six months... I am actually looking forward to returning... and that is the first time I've ever looked forward to a visit to the dentist!
I would also like to thank you personally Mary, for helping to arrange everything; especially following the unfortunate incident when my passport was stolen the day before I was due to travel to Bulgaria.
I would be more than happy for you to forward my email address on to any prospective patients who might want to ask questions on my Dentaprime experience.
Thank you
Kind regards
Neil Gower
Dear Mary & Dentaprime Team ,
After my two visits in 2007 to your clinic in Varna it is with great pleasure that I can recommend Dentaprime for any dental treatment.
As you know I am having a major treatment with Dentaprime, I must point out that your clinic surpassed all my expectations with very high standars and very professional, caring staff. My dentist in Guildford England for 20 years was most impressed with your inplants in my mouth and your initial diagnosis and subsequent advice.
It was a difficult decision for me to make almost a year ago, I am over the moon with my decision financially and medically.
I am looking forward to come to Varna for two weeks in December 2007 for my final treatment, thank you all again.
MM Tercan
Dear Dentaprime Team,
My feedback is dedicated to all the people who were involved in my treatment It starts with Mary from your Dutch office and continues with the local team at Sankt Constantin. From the first moment I knew I where in good hands. Of course the treatment itself was a bit stressfull but 13 teeth were refurbished within 12 days.
I can only say thank you for making the treatment as pleasant as possible, I was always taken care of in a most human way, thanks to the really nice people in the Varna clinic. The friendly architecture of the building together with the team give a harmonious picture. I am very happy with the results of my treatment, besides have saved lots of Euros and had a a nice stay at the Black Sea.
Best Regards
Michael Hauser
Dear Mr Frost
I am now back from sunny Bulgaria & am generally very please with the outcome of my visit. The welcome I received was very walm & friendly & this continued throughout my stay. All the staff were excellent & I was treated in a very professional way. I am 100% happy with the top teeth and as yet only have only had the six lower middle teeth done. Originally at my first consultation I was quoted to have all these six crowned, but during treatment this was changed to the middle three being veneers or half crowns apparently due to their size. Anyway the colour I was told was not an exact match and these were sent back to the lab for painting. When they were fitted they felt very rough on the inside & the outside & were then smoothed down. They are still not completely smooth but am assured that they will be fine in two months time. My main disappointment in this area was that one of the margins was not very good & was told that it was the tooth underneath slightly showing because it had been smoothed down & the new tooth was now very thin at the bottom. The Doctor did put a bit of filling in but at the present it is still showing the margin. All the other full crowns & bridges are excellent. Perhaps on my next visit if the margin is still there, it can be redone. May I make a suggestion, that if any one else is going out to Bulgaria for the amount of replacement teeth that I am having, that you recommend they have any route canal treatment or infections treated in their home country. I unfortunately have incured much expense having canal treatment which could not all be cured within the time & am now having to go back to my own dentist in England. Apart from the expense this also means I was unable to have a bridge completed. Although there are some negatives here, in general, I am very satisfied with the overall treatment & would have no hesitation in recommending Dentaprime to my friends & family, indeed I already have. I will be returning hopefully in October for my implants.
Kind regards Alan Demmon
Dear Peter
I had major dental treatment at the Dentaprime Clinic I would recommend this clinic and its facilities to anyone starting with the reception staff all the way through to the doctors. The treatment I received was first class and second to none. I first went to a clinic in England and was told it would take 8 months to carry out all the treatment, at Dentaprime it took only 9 days, I was also quoted £12,000.00 for the treatment in England at Dentaprime it cost £6,700.00. The end result was a perfect smile, which, as a Company Director, is worth its weight in Gold.
Regards Chris Hegarty