Free Examination Terms & Conditions

For the purposes of present document, the defined terms are to be interpreted consistently as follows:

Promotion” means the time-limited offer described in these Terms (including its eligibility, validity period, scope of services and booking rules) under which an Examination (as specified in these Terms) may be provided on the stated conditions relating to commencement of treatment.

“You” / “the Patient” means the individual consumer who registers, books and/or attends the Examination and, where applicable, enters into a treatment agreement with Dentaprime under these Terms. References to “you” include any person acting on your behalf with your authority for booking/administration purposes.

“Dentaprime” / “Dentaprime UK” / “the Clinic” / “we/us/our” means Dentaprime UK PLC, Company No. 08654069, with registered office at 10 Orange Street, Haymarket, London WC2H 7DQ and clinic at Cooperage Yard, Sugar House Island, London E15 2QR, together with its authorised staff and contractors acting for the provision of the Examination and any treatment.

1. Promoter & Clinic

1.1. Promoter: Dentaprime UK PLC, Company No. 08654069, registered office: 10 Orange Street, Haymarket, London WC2H 7DQ, email: service.uk@dentaprime.com, tel: +44 208 123 96 45  (the “Promoter”).

1.2. The Promotion runs from 18/12/2025 – 31/01/2026 (inclusive) or until examination appointment capacity is reached, at Dentaprime UK clinic – Cooperage Yard, Sugar House Island, London E15 2QR.

1.3.  Official terms of the Promotion are published at: https://www.dentaprime.co.uk/free-examination-terms-conditions/

2. Eligibility (Who can use it). 

2.1.  The Offer is available for new patients only (no prior treatment plan or completed treatment with Dentaprime UK).

2.2. The Offer applies to all types of dental treatment offered by the Clinic.

2.3. The Offer is one-time, personal and non-cash (cannot be transferred or paid out in money) and can be combined with other Dentaprime promotions unless expressly stated otherwise.

3.Promotion Mechanism (What the Offer provides)

3.1. To make use of the Promotion, you must attend at the Dentaprime UK clinic for the Examination and pay an Examination Fee as a deposit to secure the slot. Deposit refunds and cancellations are subject to the Clinic’s standard cancellation policy.

3.2. If you start treatment with us, the Examination becomes FREE:  the Examination Fee is credited in full when you start treatment, effectively making the Examination FREE. 

3.3. Credit is applied on the first treatment invoice. The Examination Fee is deducted from the cost of dental treatment.

3.4. Start of treatment means you sign a treatment agreement, and the treatment commences in line with the plan issued from the Examination. The treatment must begin within 14 calendar days of the treatment plan being issued. Failure to meet this requirement may result in the forfeiture of the discount. The decision whether to proceed with treatment is entirely at the Patient’s discretion.

3.5. If a significant clinical change requires a  revised plan, the credit applies to services that overlap/equate with the original plan or, if none, to the first procedure under the new plan. Any revised plan will be discussed with you, and no treatment will proceed without your informed consent.

4. Booking Conditions.

 4.1. Standard Dentaprime UK booking, cancellation and rescheduling terms apply (see: https://www.dentaprime.co.uk/). These terms, including any conditions relating to deposit refunds or late-cancellation charges, are provided to the Patient at the time of booking.

5. Transparency & errors.

5.1. All amounts are shown in GBP as gross amounts (inclusive of VAT, where applicable), and are clearly presented under UK consumer law. 

5.2. Full pricing conditions, including applicable Examination Fee amount, are available at following URL: https://www.dentaprime.co.uk/prices/

5.3. The Clinic may correct obvious errors/omissions and may amend/withdraw the Promotion for legal, clinical, technical or capacity reasons. Any changes will be communicated clearly and will not adversely affect Patients who have already booked under the Promotion.

5.4. Changes apply prospectively and do not affect accrued rights.

6. Data protection.

6.1. Controller: Dentaprime UK PLC, Company No. 08654069. Privacy Notice: https://www.dentaprime.co.uk/privacy-policy-2/.
6.2. The Promotion may be advertised via external platforms. In such occasions that platform’s Terms and Privacy Policy apply to data it processes; the Promoter is an independent controller only for data it collects directly.

6.3.  Marketing communications are sent only with the data subjects’ separate opt-in consent under UK GDPR/PECR. The data subject can withdraw that consent at any time.

7. Law & complaints

7.1. These Terms are governed by the laws of England and Wales.

7.2. The courts of England and Wales shall have jurisdiction, without prejudice to any consumer right to bring proceedings in the UK nation where you live.

7.3. Complaints: please contact us at e-mail: service.uk@dentaprime.com, tel: +44 208 123 96 45; we will respond in line with our Complaints Policy https://www.dentaprime.co.uk/wp-content/uploads/2025/02/Complaints-Policy-1.pdf. If unresolved, you may use the UK Online Dispute Resolution platform, https://www.resolver.co.uk/.  Your statutory rights are unaffected.

8. Clinical Independence

All clinical assessments, diagnoses and treatment recommendations are made independently by qualified dental professionals, based solely on the Patient’s oral health needs. Participation in the Promotion does not influence clinical decision-making.