Dentaprime offers secure and compliant payment methods for examinations and treatment services. This policy is designed to ensure transparency, security, and protection for both patients and the clinic.
1. Available Payment Methods
Patients may choose to pay via:
- Bank transfer
- Secure online payment link (Stripe or myPOS)
- Credit/debit card payment over the telephone, where a member of staff securely enters the card details into a PCI DSS compliant virtual terminal provided by Stripe or myPOS (subject to additional verification and authorisation)
- Credit/debit card payment in person at the clinic via secure, PCI DSS compliant POS terminals
2. Third-Party Payment Providers
All card payments are processed by trusted, PCI DSS compliant providers:
- Stripe Payments Europe Ltd.
- myPOS Europe Ltd.
Dentaprime does not store or retain full card details (including full card number or CVV).
Card details may be entered by authorised staff directly into secure, PCI DSS compliant payment interfaces provided by third-party payment processors (such as Stripe or myPOS), and are not stored within Dentaprime systems.
3. Secure Payment Links (Recommended Method)
For security and fraud prevention, Dentaprime strongly recommends payment via secure payment link.
When using this method:
- A secure link is sent via SMS or email
- You enter your card details directly into the provider’s hosted payment page
- Payments may require Strong Customer Authentication (3D Secure)
This method provides the high level of cardholder protection and authentication.
4. Card Payments by Telephone (MOTO Transactions)
Telephone payments are processed as Mail Order / Telephone Order (MOTO) transactions and carry additional fraud risk.
To protect both parties:
- You will be clearly informed of the payment amount and purpose before processing
- Your explicit and verifiable consent will be obtained
- Calls may be recorded for security, verification, and dispute resolution purposes.
During the collection of payment card details, recording will be paused or sensitive information will be securely suppressed so that full card details (including CVV) are not retained.
- Where appropriate, a confirmation message or payment link may be sent prior to processing
By providing card details over the telephone, you confirm that:
- You are the authorised cardholder or have permission to use the card
- You authorise Dentaprime to process the specified one-time payment
Dentaprime does not store your full card details.
4A. Staff-Assisted Remote Card Payments (Telephone with Authentication)
In certain cases, Dentaprime may assist patients in completing a card payment during a telephone call.
In this scenario:
- A member of staff may enter card details into a secure payment interface (e.g. Stripe virtual terminal) on behalf of the patient
- The patient may be required to complete Strong Customer Authentication (SCA), such as a one-time approval via their banking app or SMS
- The transaction may therefore be processed with additional authentication similar to an online payment
For security and compliance:
- Before processing any telephone payment, Dentaprime will obtain explicit verbal authorisation from the cardholder for the specified transaction amount
- Full card details (including CVV) are never stored by Dentaprime
- Call recordings are paused or sensitive data is suppressed during card data entry
- The patient is informed of the exact amount and purpose before processing
- The patient must provide explicit consent before the transaction is initiated
By proceeding with such payment, the patient confirms that they:
- Authorise Dentaprime to enter the card details for the purpose of completing the transaction
- Will complete any required authentication step requested by their card issuer
- Are the authorised cardholder or have permission to use the card
Dentaprime reserves the right to decline telephone-assisted payments where fraud risk is identified and may instead require payment via secure payment link.
5. One-Time Payments Only
All payments are processed as one-time transactions only, unless a separate written agreement is made.
Dentaprime does not initiate:
- Recurring payments
- Subscription billing
- Automatic future charges
without clear, written, and explicit customer authorisation.
6. Tokenisation and Card References
Payment providers may store a tokenised version of your card details (a secure reference, not the actual card data).
Dentaprime:
- Does not have access to full card details
- Will not use any stored token to initiate future payments without your explicit consent
Tokenisation is used solely for secure processing and does not imply future billing.
If a patient does not proceed with treatment, personal data is retained only for as long as necessary to fulfil legal, accounting, and regulatory obligations, after which it is securely deleted or anonymised in accordance with our data retention policy.
7. Payment Authorisation & Verification
By completing a payment (via link, telephone, or bank transfer), you confirm that:
- The transaction is authorised by the cardholder
- The payment details provided are accurate
- You agree to the charge for the specified service
Dentaprime reserves the right to request additional verification where fraud risk is identified.
8. Refunds, Cancellations & Disputes
Dentaprime is committed to fair and transparent handling of payment issues.
- Refunds and cancellations are handled in accordance with our Terms & Conditions
- If you believe a payment has been made in error, please contact us promptly
- All disputes are reviewed with reference to transaction records, communication logs, and payment provider data
Where applicable, Dentaprime will cooperate fully with card issuers and payment providers in the event of a chargeback or dispute.
9. Data Protection & Legal Basis
Payment data is processed in accordance with UK GDPR under Article 6(1)(b) (performance of a contract).
For further information:
10. Fraud Prevention & Security
Dentaprime takes reasonable steps to prevent fraud and unauthorised transactions, including:
- Use of PCI DSS compliant payment providers
- Secure hosted payment pages
- Transaction monitoring and verification where necessary
11. Contact & Data Rights
If you have any questions regarding payments, or if you wish to exercise your data protection rights (including access, correction, or deletion of your personal data), please contact us at:
Telephone: +44 20 3868 9195
Email: service.uk@dentaprime.com
For further details on how we process personal data, please refer to our Privacy Policy.
Summary:
All payments are securely processed by certified providers. Dentaprime does not store full card details and does not process recurring payments without explicit written consent. Additional safeguards are applied to telephone payments to ensure verifiable authorisation and reduce fraud risk.
Dentaprime UK Plc
Version: 1.0
Date Published: 30 April 2026
Next Review: 30 October 2026
