Terms & Conditions

1. Overview

We offer a comprehensive dental examination service, including consultation, diagnostics and treatment planning.

The standard fee for this examination is £249.

Under this offer, the examination is free of charge, provided you attend and complete your booked appointment.

2. How the Refund Works

• To secure your appointment, we normally ask for a refundable appointment deposit of £49.50. 

• This deposit is not a treatment fee.

• This amount will be fully refunded after your appointment, regardless of whether you choose to proceed with treatment, provided the conditions below are met.

3. Refund Conditions

• To qualify for a full refund:

• You must attend your scheduled appointment.

• The appointment must be completed as planned.

• Refunds are typically processed within 10 working days after your visit.

4. Non-Attendance and Cancellations

We understand that plans can change.

You can receive a full refund if you cancel your appointment at least 72 hours before your appointment time.

If you need to change your appointment, you’re welcome to reschedule at no additional cost as long as you rebook at least 72 hours before your appointment.

Appointments that are missed or changed outside these timeframes are not eligible for a refund.

Thank you for your understanding — these timeframes help us manage our schedule and serve all customers fairly.

5. Scope of the Examination

The examination may include:

• Clinical assessment

• Imaging (e.g. CT scan, X-rays if required)

• Treatment planning and recommendations

• The exact scope may vary depending on clinical needs.

6. No Obligation to Proceed

There is no obligation to proceed with any treatment following your examination.

Your refund eligibility is not dependent on accepting or starting treatment.

7. Additional Costs

• Any treatment recommended following the examination will be quoted separately.

• The examination fee does not cover treatment costs.

8. Diagnostic Records and Imaging

As part of Dentaprime’s clinical assessment process, diagnostic imaging may include CBCT scans and X-rays.
These diagnostics are included where the patient proceeds with the recommended treatment plan.
Patients have the right to request access to their personal data in accordance with UK GDPR.
Where copies of diagnostic imaging files or clinical materials are requested and require additional processing, preparation or administrative work beyond a standard data access request, Dentaprime reserves the right to charge a reasonable fee to cover these costs.

Fee for diagnostic records (if treatment is not undertaken):

*Treatment is started after any procedure from your treatment plan has been performed at Dentaprime UK.

CBCT scan + X-ray: £198 GBP 

9. Changes to This Offer

We reserve the right to amend or withdraw this offer at any time.

Any changes will not affect bookings already confirmed.

10. Law & Complaints

10.1. These Terms are governed by the laws of England and Wales.

10.2. The courts of England and Wales shall have jurisdiction, without prejudice to any statutory right of a consumer to bring proceedings in the courts of the UK nation in which they reside.

10.3. Complaints: If you have any complaints, please contact us at:

e-mail: service.uk@dentaprime.com
telephone: +44 20 3868 9195

We will handle your complaint in accordance with our Complaints Policy, available at:

https://www.dentaprime.co.uk/wp-content/uploads/2025/02/Complaints-Policy-1.pdf

If your complaint is not resolved to your satisfaction, you may seek independent assistance via the UK dispute resolution platform:

https://www.resolver.co.uk/

Nothing in these Terms affects your statutory rights.

11. Clinical Independence

11.1. All clinical assessments, diagnoses and treatment recommendations are made independently by qualified dental professionals.

11.2. Clinical decisions are based solely on the Patient’s individual oral health needs and professional judgement.

11.3. Participation in this Promotion does not influence, and shall not be interpreted as influencing, any clinical decision-making.

12. Contact

If you have any questions regarding this offer or your refund, please contact our team at: service.uk@dentaprime.com